Reference

Your Rights and Our Rules, Plainly Stated

Access to 4 Six depends on your local law and the region you are in. These legal terms set out what we expect from you, what you can expect from us, and how your account is governed when you use our platform via bKash…

Jurisdiction-dependent accessAccount holder termsbKash, Nagad, Rocket coveredBangladesh-region eligibilityData and privacy conditions
4 Six Your Rights and Our Rules, Plainly Stated
REACH OUR TEAM

How to Contact Us About a Legal or Account Matter

If you have a question about these terms, need to dispute a transaction, or want to request a change to your account record, our support team handles those requests directly. Bring your registered mobile number and the details of the issue when you get in touch — it speeds up the resolution process considerably.

Team online

Live Chat

Available directly from your 4 Six account dashboard. Start a chat session and a support agent will take your query, including legal and account questions.

Email Support

Send your query along with your registered mobile number to our support address. We reply to legal and account matters as a priority in our queue.

Account Help

For wallet verification issues — bKash, Nagad, or Rocket name mismatches — use the in-account help form. Attach your verification document directly from there.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Your account security and personal data are handled under the practices described here. We collect only what we need to run your account and process your payments through bKash, Nagad, and Rocket. We do not sell your data to third parties.

Data We Hold

We store your registration details, transaction history, and device information. You can request a summary of what we hold by contacting support with your registered mobile number.

Cookies and Session Data

We use session cookies to keep you logged in across browser and mobile. Functional cookies are required for the platform to work. You can manage optional tracking cookies via your browser settings.

Account Retention

If your account is inactive for an extended period, we will notify you before any action is taken. Closed accounts have their data retained for the period required under applicable law, then deleted.

Requesting Changes

To correct your registered name, mobile number, or wallet details, submit a request through support and include a valid ID. Changes to payment-linked details require manual verification before they go live.

Common Questions About Your Account and Our Terms

These are the questions we hear most often about account terms, data, and eligibility. If your question is not here, reach out via live chat or email with your registered number ready.

Access depends on your local law and eligible region. We do not confirm legality in any specific jurisdiction — you are responsible for checking what applies where you are before using the platform.

Yes. Contact support with your registered mobile number and ask for a data summary. We will respond with details of what is stored under your account.

Submit a closure request through support. We process it, confirm any remaining wallet balance, and retain your data for the legally required period before deletion. No funds are forfeited without notification.

A name mismatch between your account and your bKash, Nagad, or Rocket wallet triggers a hold. Submit a copy of your national ID through the in-account help form to clear it.

We may update terms to reflect legal or operational changes. When we do, we will notify you via the contact details on your account before the updated terms take effect.

Contact support immediately via live chat. We can place a temporary hold on your account while we investigate. Do not attempt to change your password or wallet details before reporting the issue.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.